The Water Company rejected the claim in its entirety, citing that the works were not directly outside the premises and disagreed with the claim calculation. Agreement could not be reached and the matter escalated to arbitration.
The Water Company rejected the claim, despite significant evidence to support the client’s position. The Water Company refused to discuss the matter further, leaving the client with little alternative but to escalate accordingly. As a result, the matter proceeded to arbitration, with an arbitrator appointed by Ofwat.
The Arbitrator rejected the defence of the Water Company citing that the evidence we had provided for our client was clear, concise and unambiguous.
The Arbitrator made an Award for the full value of the claim, in excess of £32,000, plus interest and costs.